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Kanga Hosting Firewall

Greetings,

FIREWALL LOCKOUT: Our server firewall acts to protect your site and email from intrusion.

However, legitimate Kanga Hosting Australia users can be blocked after 5 failed login attempts to cpanel, or ftp, or email/Webmail. The server regards these as intrusion attempts - ie someone trying to gain unauthorised access.

Such failures are usually because of you the user using an incorrect password, or username - and is typically what a hacker would do to try and 'guess' a password to gain access.

Typically if this occurs you will not be able to visit your website, check email etc - as the server will have banned your ip address from any server access. If you trigger the firewall, you will locked out of the server for 1 hour. We do this to protect your account from hackers!

Having trouble with any of your passwords?

Click Here to have a Client Area password reminder sent to you, you need to know the email address in your Kanga Hosting Australia account.

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Kanga Hosting Australia Support
support@kangahosting.com.au